e-shop terms & conditions
By visiting and using the online ticket store www.ticketup.eu hereinafter e-shop and making purchases in the e-shop, its users agree and undertake to comply with the e-shop terms of use below.
The e-shop is managed by TICKETUP.EU, Reģ. Nr. 23100520858, legal address: Rietumkrasta iela 4-21, Liepaja, LV-3416, e-mail: ticketupeu@gmail.com .
1. General terms
1.1. TICKETUP.EU is not an event organizer.
1.2. TICKETUP.EU sells event tickets on behalf of the organizers, in accordance with the conditions set by the organizers, and is not entitled to set or change ticket prices or their sale and redemption terms (including venue and time of the event, venue capacity, possible discounts and other parameters).
1.3. All rights and obligations in connection with the tickets are assumed and determined by the organizer of the event in question and TICKETUP.EU is not responsible for the content, modification or performance of these rights and obligations.
1.4. The name and contact information of the event organizer is available in the e-shop on the page of the specific event and printed on all tickets for the specific event.
1.5. TICKETUP.EU is not a representative of the event organizer or any other person responsible for the organization and conduct of the event, its content and quality, information or advertising.
1.6. TICKETUP.EU will not reimburse the value of lost, destroyed or damaged tickets and will not issue other tickets in lieu of such tickets.
2. Ticket types, prices and payment2.1. There may be differently priced tickets available for the same event at the same time.
2.2. According to the price policy of the event organizer, there may be special ticket offers or special prices, the conditions and terms of which are indicated separately in the description of each event.
2.3. E-ticket sales may be terminated before the start time of the event, if the event organizer determines so.
2.4. Purchasing tickets in the e-shop is a paid service and the service fee is added to the total purchase amount. The service fee is indicated as a separate item in the total cost calculation.
2.5. At certain venues, an additional venue fee may be charged for each ticket, which is collected by TICKETUP.EU by adding this amount to total purchase sum.
2.6. Ticket prices and the number of tickets available in the e-store (in general for the event and for the respective price) may change until the customer has added tickets to their shopping cart.
2.7. In order to pay for the selected tickets in the e-shop, after placing them in the shopping cart, 15 minutes are given, during which the customer must pay for the tickets using online bank or payment cards (VISA, Mastercard).
2.8. If the customer has not made the payment within 15 minutes, the transaction has not taken place. Tickets are released for free sale and the customer has to redo the ticket purchase process. In this case, TICKETUP.EU will not be liable if the customer fails to re-purchase the previously selected tickets (if they have already been purchased or if all tickets for the event have been purchased).
2.9. Ticket booking for later payment is not possible in the e-shop, payment for the selected tickets must be made immediately.
2.10. TICKETUP.EU reserves the right to cancel any purchase if there is a suspicion of a possible fraudulent nature of the transaction.
2.11. Unauthorized use of another person's Internet banking, payment card and / or payment card data, including the purchase of goods and services, is illegal. A person guilty of such a criminal transaction may be prosecuted in accordance with the Criminal Law of the Republic of Latvia.
2.12. For certain events it may be possible to purchase event ticket insurance from TICKETUP.EU insurance partner. Price for ticket insurance will be displayed separately, when this option is selected. Insurance premium is collected by TICKETUP.EU by adding this amount to total purchase sum.
3. Delivery
3.1. After making the payment, returning to the merchant's e-shop, it is possible to save the e-ticket (in .pdf and .pkpass format) on your device or print it out. The ticket in both formats is also automatically sent to the customer's e-mail address provided during the ticket purchase process. You can also find the ticket in your user account in the e-shop, in the section "My purchases".
3.2. TICKETUP.EU shall not be liable for errors in the delivery of tickets if they are due to inaccurate data provided by the customer.
3.3. In case the customer has not received the purchased tickets in his e-mail within 24h period, the customer must contact TICKETUP.EU by e-mail ticketupeu@gmail.com.
4. TICKETUP.EU rights and obligations
4.1. One customer can buy no more than 8 tickets per event at one time. The organizer and TICKETUP.EU have the right to set other restrictions.
4.2. TICKETUP.EU does not verify the user's identity, except for the username and password. Data of any e-shop user is protected. Registration is not required to make a purchase.
4.3. Neither TICKETUP.EU nor the event organizer will verify the identity of the ticket purchaser or holder, nor will it be liable for any damages that may result from the use of incorrect data.
4.4. TICKETUP.EU does not check whether a particular user is entitled to purchase discounted tickets. Entry is checked at the venue.
4.5. Violation of the e-shop terms of use gives TICKETUP.EU the right to block access and/or cancel purchases.
4.6. The e-shop may contain external links. TICKETUP.EU assumes no responsibility for the correctness or accuracy of information located there.
5. Customer rights and obligations
6. Order cancellation / Refunds
7. Other regulations
7.1. All complaints about the content and quality of the event must be submitted to the event organizer.
7.2. Any discrepancies that may arise when shopping in the e-store are resolved according to Latvian legislation.
7.3. TICKETUP.EU reserves the right to change these terms at any time without notice. If there are differences in translations, the Latvian version prevails.
7.4. These terms are available in the TICKETUP.EU e-shop.
7.5. TICKETUP.EU reserves the right to not answer calls if it's not possible to identify caller ID.